Being the Best We Can – our improvement strategy

1st Oct 2018
Simon is Studying for his CIPS Qualification
S&C Slatter is an FIH Certified Field Builder

Being good at what you do; having that recognised by others; growing as a successful business; being seen as a leader, is great. And at S&C Slatter we can rightly claim to have achieved all these things. It’s a testimony to the Slatter team – the skills, the experience, the motivation, the sheer hard work – to dynamic and determined management, and to investment in providing the right tools for the job.

But that’s not enough. We want to be the best. The very best Sports Construction & Civils Specialist there is. Today, tomorrow, every day. And that means constantly working to improve; to be even better. Throughout the company. In everything we do.

And why?

Because only by striving to always be the best we can, can we hope to offer the best possible product, the best possible service, the best possible value to our clients. And in doing so create the desire for others to come and see what makes us different from the ‘run of the mill’ and the ‘make do’.

So is this commitment working? Well, we took a ‘snapshot’ of what has happened in S&C Slatter in just the last couple of months. We wanted to see ‘real’ evidence of our improvement strategy showing as ‘real’ actions.

What we saw is:

  • 19 Project and Works Team Members booked into GNVQ Study and Training in 2017.
  • 11 Project and WorksTeam Members booked into NVQ Study and Training in 2017.
  • Charlotte Mills, Accounts Administrator, completing her Professional Diploma in Accounting to become an MAAT.
  • Simon McIntyre our Buyer studying for his CIPS (Chartered Institute of Procurement and Supply) Qualification.
  • Our Client Project Team undertaking Advanced Customer Service studies next year.
  • And, a £300,000 purchase of additional construction equipment – a D61 Bulldozer, an 8t Excavator, 6t Dumper and 7t roller – to further resource our in-house fleet and enhance operational efficiency.

That’s an investment of over a £1,000,000 in plant just in 2016.

We believe this shows how determined we are to deliver the best possible service through continual development as individuals and a team. Hardly surprising then that last month team members Stuart Wilkes and Toby Spearing both won awards from our client Willmott Dixon for outstanding personal performance on separate sports facility projects.

Having the right team with the right training, the right experience, the right resources, the right product and the right attitude genuinely helps us keep being the very best we can.